Shipping Policy

Last update: 27-10-2025

Who we are

Drosiera ("we", "us", or "our") operates the website https://drosiera.com ("Site"). We aim to provide a transparent and seamless shipping process to ensure the convenience and satisfaction of our customers. Details regarding our shipping process are provided below.

Shipping costs

  • Free Shipping: We offer free shipping on all orders.
  • Currency: CAD

Shipping scope

  • Delivery area: We currently ship to the Canada.
  • Planned expansion: We are considering expanding our delivery areas in the future.
  • Order processing time
  • Processing Time: Orders are processed within 0-1 business day, Monday to Friday.
  • Cut-off time: Orders placed before 23:00 (GMT-05:00) Eastern Standard Time (Toronto).
  • Delivery time: Once your order has been processed, delivery takes 4 to 8 business days.
  • Total estimated delivery time: 4–9 business days, depending on the delivery location in the United Kingdom.
  • No Shipping: Orders are not processed on weekends or holidays.

Shipping process

  • Couriers: We use proven carriers such as UPS and FedEx to deliver our shipments.
  • Tracking Your Shipment: Once your order has shipped, you will receive an email with your tracking number.

Lost or damaged shipments

  • Damaged Orders: If your shipment arrives damaged, please contact us within 48 hours to initiate the claim process.
  • Lost Orders: If your order has not arrived, please contact us immediately for assistance.

Returns

Contact

If you have any questions or concerns regarding this Shipping Policy, please contact us:

  • E-mail: info@drosiera.com
  • Phone: +16133660423
  • Opening Hours:  Monday – Friday, 9:00 AM. – 5:00 PM