We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and other popular payment methods during order processing.

Once your order is placed, we'll begin processing it immediately. If you need to make any changes, please contact us as soon as possible. While we can't guarantee changes, we'll do our best to accommodate you.

Yes! Sign up for our newsletter to receive exclusive discounts and promotions.

Failed payments may occur due to invalid details, insufficient funds, or security settings. Please try a different payment method or contact your bank for assistance.

Yes, all payments are processed via encrypted and secure platforms. We do not store your payment information.

Yes, you can enter a discount code or gift card during checkout. If you encounter any issues, please contact us.

Yes, you can place an order as a guest. However, creating an account allows for faster checkout and access to your order history.

Yes, we always offer free shipping – no minimum order value.

We currently ship to Canada. We're working to expand our delivery to additional countries – stay tuned!

Canada: 4 to 9 business days (free shipping).

We use proven courier companies such as DHL to ensure fast and safe deliveries.

If your order hasn't shipped yet, we can update your address. Please contact us as soon as possible.

Orders are typically processed within one or two business days. You'll receive an email when your package has shipped.

Yes! Once your order ships, you'll receive a tracking number via email so you can track your package.

If your order is delayed or has not arrived within the estimated time, please contact our support team at info@drosiera.com and we will be happy to help you.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order.

Simply contact our customer service team with your order number and the items you wish to return. We'll walk you through the entire process, step by step.

Yes, exchanges are possible if the item is in stock. Please contact us to check availability and arrange an exchange.

Return shipping costs are not covered by us unless the product was damaged or incorrect.

Once we receive your return, it usually takes us up to 10 business days to process your refund or exchange.

Please contact us immediately and send photos. We will try to resolve the issue quickly.

Refunds are processed using the same payment method used when placing the order.

No, returns are only accepted if the items have not been worn or washed, are in their original condition and have tags attached.

Returns submitted after 30 days will not be accepted, but please contact us and we will do our best to help.

We recommend returning products in their original packaging, but this is not mandatory as long as the product is properly protected during shipping.

We guarantee the high quality of our products. If a defect occurs within a reasonable time, due to the manufacturing process or materials used, please contact us and we will resolve the issue.

A product defect is considered to be a problem such as faulty seams, damaged material upon receipt, or broken zippers or buttons that occur during normal use.

Please email our customer service team with your order number, a description of the problem, and clear photos of the defect. We will respond as quickly as possible.

Depending on the problem, we will offer a replacement, repair or refund.

We do not currently offer interior repairs, but we are happy to offer solutions or, in some cases, a partial refund.

Please contact us immediately, including photos of the damage and packaging. Together, we will quickly resolve the issue.

Normal signs of wear resulting from everyday use are not considered a defect and are not covered by the warranty.

Each product page includes a detailed size chart. If you're unsure, please contact us – we'll be happy to help you choose the right size.

Yes, most of our products are sized to standard sizes. We also provide a fitting guide on each product page to help you choose the right size.

We work with carefully selected partners to ensure high-quality craftsmanship and responsible production. More details can be found on each product page.

Some products are restocked based on demand. If available, you can sign up for restock notifications on the product page.

Yes – we focus on high-quality, responsible materials and are constantly expanding the use of ecological fabrics.

Of course. Please contact our customer service team and we will be happy to answer any questions you may have about this product.

Detailed care instructions can be found on the care label and on the product page. Generally: wash inside out at 30°C, do not tumble dry, and dry flat in the shade.

Unfortunately, we do not currently accept orders for individual projects.

No, you can place an order as a guest. However, creating an account allows you to track orders, save preferences, and shop faster on subsequent visits.

You can contact us by email or using the contact form. We're available Monday through Friday, 9:00 AM to 5:00 PM.

Yes. We use secure systems to protect your data and never share it without your consent.

Currently, all customer service is carried out digitally to ensure quick and transparent contact.

We aim to respond to all inquiries within one business day.